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Product designer who designs for trust by blending design strategy into the Omotenashi spirit.

QUICK FACTS
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Currently leading research & design at startups - Anise Health and Cledge

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Master's degree - Human-Centered Design & Engineering at UW

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Proud career pivoter from customer service - Japanese airline, ANA

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FEATURED

MORE FUN STUFF

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Northwest Energy System Symposium

Transforming an event website for a robust online presence and conversion

Web Design

UX/UI

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Premera Blue Cross 🔒

Understanding and repositioning of post-COVID virtual care for customer experience enhancement

UX Research

Design Strategy

CX

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Social Impact Board

Responding to the immediate needs of refugee resettlement

Product Design

0-to-1

Kiosk App

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Duolingo

Enhancing the new writing system learning experience

Usability Testing

Design Research

Web App

What people are saying about me

Working with Tomomi was seamless! From the very beginning of the project, she took the initiative to dive into understanding our current design system and user pain points. From there she conducted several interviews and usability tests as moderator and stayed organized despite a busy schedule to meet all internal deadlines. Tomomi leveraged a variety of frameworks and skills throughout the project, showcasing her versatility and experience as a UX designer. She always remained open to feedback and went above and beyond as a product team member to deliver outstanding work - I highly recommend working with Tomomi for any product design needs.

Nisha Desai

COO @ Anise Health

I had the pleasure of having Tomomi on my team. She is kind, humble and curious. As an intern, I saw Tomomi grow and gain confidence as she had more experience presenting to stakeholders about her research plans. She is an insightful, a good listener and very self directed. Tomomi has a bright future ahead and so much to contribute. Any team would be lucky to have Tomomi.

Darci Brown

Lead Design Strategist @ Premera Blue Cross

Tomomi was a great addition to our team! A highly motivated and adaptable self-starter, she was able to ramp up on design at Graduate Student Association (GSA) and grew GSA's online presence from the ground up through her own efforts. Her passion for design runs high, and is exemplified by the thorough and detailed design that she continually produces. Tomomi is also very reliable and collaborative, always delivering on time and conducting herself in a noticeably professional and respectful manner. She is an asset to any design team that she joins!

Susan Jung

Former President @ HCDE GSA

I really appreciated Tomomi's flexibility, thoughtfulness, and positivity. Tomomi was fun and easy to work with. This project would not have been the same without Tomomi; not only did she put together an amazing final visual design, she made critical contributions throughout every phase of the project, including research, ideation, and user testing. Tomomi's dedication and work ethic did not go unnoticed or unappreciated by her team members.

Teammate in the UCD Course

HCDE, University of Washington

Let's connect,

if you want to learn more about my projects, give feedback, or work on an exciting project together!

©2023 | TOMOMI MATSUZAKI