A product designer who creates a seamless & streamlined experience with the Omotenashi spirit
Master's degree - Human-Centered Design & Engineering at UW
Proud career pivoter from customer service - Japanese airline, ANA
It is a term representing Japanese hospitality; the art of understanding, anticipating, and offering more than is expected while maintaining the direction and purpose. For me, Omotenashi is a
secret spice that completes a streamlined experience. I design with this mindset, going above and beyond to create a delightful experience with extra care.